2. KEY BOOKING TERMS
- PRICING - Unless otherwise noted, pricing is per person in AUD and includes GST.
- PAYMENT - The following payment terms apply to all bookings, unless otherwise advised prior to booking (ie for unique products/bookings with special terms):
- a non-refundable deposit equivalent to 10% of the Booking Total is required at the time of Booking;
- 40% of the Booking Total is required at least 12 months prior to departure (bringing the deposit to 50%); and
- the balance of the Booking Total is required at least 90 days prior to departure.
- FLIGHTS - To secure the best possible price, all flight bookings are payable in full at the time of booking and strictly non-refundable. In the event of a cancellation, the full fare value may be forfeited. In the event that the airline allows a credit or other cancellation or change option that is more generous for your specific booking, this will be passed on to you. Higher flexible fare pricing is available to allow more flexibility – please enquire for more information on flexible fare option.
- CANCELLATION - The following cancellation policy applies where a customer cancels a booking (excluding flights), unless otherwise advised prior to booking (ie for unique products/bookings with special terms):
- Cancellation within 61 days of the departure date results in the forfeiture of 100% of the booking value;
- Cancellation between 61 and 90 days of the departure date results in the forfeiture of 50% of the booking value;
- In all other cases, a full refund is offered less the 10% non-refundable deposit.
- AMENDMENT - Date amendments are permitted subject to the provision of more than 90 days' written notice, and any third-party amendment fees that may apply to your specific booking. These can be confirmed at the time of booking on request. An AUD$250 pp rebooking fee may be applied for date amendments and other changes.
- BOOKING WITH A CREDIT OR VOUCHER - For any trips booked utilising a credit, change of date option, or gift voucher, once the trip is booked it becomes non-refundable in the event of a cancellation. Amendments will be permitted in the case of COVID-19 border closures impacting your trip.
- WARRANTIES, LIABILITY & WAIVER - There is inherent risk in experiential travel as it often involves remote locations, the outdoors and unique natural environments. Travelling during COVID-19 also involves inherent risks. By booking with us you are accepting these inherent personal risks and agree to the Waiver. You are also warranting that your health and fitness is at a level that is appropriate for the trip you are booking. Please read the full Terms and Conditions and Waiver prior to booking, and our team are here to help with any questions.
- PERSONAL INFORMATION - Any personal information we collect from you may be used for any purpose associated with your enquiry or booking. If you join a Great Walk of Australia, your name and email address may be provided to Great Walks of Australia for the purpose of providing you with an opportunity to receive information about other Great Walks. If you enquire or book with us, we will include your email address in our customer database and you may receive emails from us occasionally about special offers and trips we think you may be interested in. Any use or disclosure of your personal information will be in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, or such other applicable law, and the Company’s privacy policy, as amended from time to time.